Complex Delivery and Customs Clearance Services for Import and Export Goods
Customer support
Our company is committed to a responsible approach to logistics and customs clearance of cargo
You can expect a comprehensive commercial offer from us within 24 hours, reflecting our attention to detail and understanding of your needs.
Don't hesitate to reach out to us when you encounter complex issues - we're always here to help and provide solutions.
Intermodal shipping around the world
Customs clearance services for import and export cargo
Consolidated Shipping
Make your transport request now
We will provide a detailed cost estimate for cargo delivery within one day.
Messengers
Shipping cost (if you need complex services: customs clearance + logistics)
Customs Tariffs: specific duties, protective duties, trade preferences
Broker fee
Explanation of the requirements for issuing markings or labels for goods in accordance with the TRTS or GOST system, as well as the importance of registering products under the 'Honest Sign' system for quality assurance and consumer trust
The best delivery options for your cargo
Providing comprehensive information on non-tariff regulation measures, including clear specifications of terms and options for registration
Already have a regular cargo delivery partner?
Let us conduct a free logistics audit to optimize your delivery route, reduce delivery time, and potentially lower customs duties. You'll receive a proposed plan within 1-3 business days.
Please complete the form and we will get in touch with you shortly
Cargo logistics plan
Overseas region
1.
We deliver the container to the sender's warehouse for loading, and the sender is responsible for the loading process. (EXW delivery terms)
The Sender is responsible for delivering the loaded container to the terminal and covering all associated costs (FCA, FOB, CFR delivery terms)
2.
We take care of the customs clearance and terminal expenses for your cargo ( EXW, FCA delivery terms)
The sender is responsible for the customs clearance (FOB, FCA delivery terms)
We arrange container shipment and delivery to the port of destination under EXW and FCA delivery terms
The sender is responsible for the shipment of the container to the vessel, while we take care of the sea delivery to the port of destination. (FOB delivery terms)
The sender is responsible for delivering the container to the port of destination (CFR delivery terms)
Unloading of the vessel and arranging for terminal storage at the port of arrival in Russia
5.
Completion of customs clearance and release of the goods
6.
Delivery of the container to the railway for domestic shipment within Russia.
7.
Receiving the container at the destination railway station and arranging for its transportation to the recipient's warehouse by truck
Sea
3.
The Russian Federation
4.
Overseas region
1.
We deliver the container to the Sender's warehouse for loading, and the Sender is responsible for the loading process. (EXW delivery terms)
The Sender is responsible for delivering the loaded container to the terminal and covering all associated costs (FCA, FOB, CFR delivery terms)
2.
We take care of the customs clearance at the departure airport and cover the related expenses ( EXW, FCA delivery terms)
The sender is responsible for the customs clearance (CPT delivery terms)
3.
We arrange for the container to be shipped for air transportation and delivered to the destination airport (EXW, FCA delivery terms)
The sender arranges air delivery to the destination airport. (CPT delivery terms)
Air
4.
Discharging the cargo at the destination airport
The Russian Federation
5.
Completion of customs clearance and release of the goods
6.
Transporting the cargo in accordance with the client's instructions to the recipient's warehouse
Overseas region
1.
We deliver the container to the Sender's warehouse for loading, and the Sender is responsible for the loading process. (EXW delivery terms)
The Sender is responsible for delivering the loaded container to the terminal and covering all associated costs (FCA, FOB, CFR delivery terms)
2.
We take care of customs clearance procedures at the departure station and cover the related expenses (EXW, FCA delivery terms)
The Sender is responsible for the customs clearance (FOB, CFR delivery terms)
3.
We arrange for the container to be loaded onto a train and delivered to the destination station. (EXW, FCA delivery terms)
We arrange the shipment of the container to the train at the port of departure, while the sender is responsible for covering the related costs (FOB delivery terms)
Railway
4.
Unloading the container from the train at the destination station in Russia and arranging for its storage at the terminal
The Russian Federation
5.
Completion of customs clearance and release of the goods
6.
Transporting the cargo in accordance with the client's instructions to the recipient's warehouse
The sender is responsible for the shipment and delivery of the container to the destination station (CFR delivery terms)
Overseas region
1.
We deliver the vehicle to the sender's warehouse for loading. The upload is done by the sender. (EXW delivery terms)
The Sender is responsible for the transportation of goods to the consolidation warehouse
(CPT delivery terms)
(CPT delivery terms)
2.
We deliver the goods to the consolidation warehouse (EXW delivery terms)
3.
We take care of customs clearance procedures for exporting the cargo (EXW delivery terms)
The sender is responsible for the customs clearance (CPT delivery terms).
4.
We arrange the delivery of cargo to temporary storage warehouses in Russia (EXW delivery terms)
The Russian Federation
5.
Completion of customs clearance and release of the goods
6.
Transporting the cargo in accordance with the client's instructions to the recipient's warehouse
The Sender is responsible for the delivery of cargo to temporary storage warehouses in Russia (CPT delivery terms)
We have a guidance for you
Important details for registration in the ports of Russia
Additional terminal costs and expenses
Estimated transit times for ships and railways
The guidance contains the main import destinations from Europe and Asia, along with some useful information that will now always be easily accessible to you.
Our major activities
Problems we do not accept
Faced these issues?
How we do our job
Gaps in information regarding the cargo, schedule, or current status. You have to call yourself and find out the latest information, though it is always challenging to reach a person who can provide it to you
Inexperienced managers who require additional guidance to complete their duties
Unexpected charges and costs that were not disclosed upfront
The transportation cost often change without prior notice or agreement. The initial information provided is inaccurate
Constantly having to chase after completion documents
It is often impossible to receive urgent information after 6.00 PM
The calculation of transportation and customs clearance costs is unclear and lacks transparency
Delivery dates are not met (e.g. due to mistakes in declarations)
The broker's failure to report the necessary permits on time results in additional storage costs and delivery delays. Furthermore, the lengthy work of forwarders leads to unproductive downtime
The manager doesn’t tend to inform about potential risks
We make it a priority to provide our clients with up-to-date information on the status of their cargo, delivered in a way that works best for them
Our managers are not only experts in the field, but they are also friendly and customer-oriented in their communication
We provide you with a comprehensive commercial offer, reflecting our attention to detail and understanding of your needs
All transportation terms are agreed upon in advance in the contract and are not subject to change without prior agreement of the parties
We provide all closing documents promptly upon completion of our services, either in electronic form or on paper, depending on your preference
We are committed to being flexible and fostering a productive working relationship. Our team is always available and responsive to client requests and inquiries in a timely manner
We provide comprehensive guidance on the entire process, including the sequence and time of actions that the client needs to take
Our team is dedicated to anticipating and mitigating risks throughout the process. If any issues arise, we act quickly and effectively to find a solution that meets the client's needs
We ensure that all necessary permits and labeling requirements are thoroughly reviewed and addressed before the cargo is dispatched
We always strive to provide our clients with a comprehensive understanding of potential consequences, even beyond our area of responsibility, such as currency control or the process of selling goods in the territory of the Russian Federation. Additionally, we are committed to finding creative solutions and resolving any difficulties that may arise
Check out our documentation
Sample Brokerage Agreement
Sample Transportation Agreement
Standing Out in the Brokerage Contract: Our Approach
- We are committed to fulfilling the Declarant's instructions in a manner that maximizes their profitability.
- We offer a guarantee to keep the Declarant fully informed about the progress of their instructions upon request.
- Our guarantee is to promptly notify the Declarant of any issues that arise during customs operations and control, and provide legitimate solutions to address them.
- We guarantee that we will not take any actions that would result in the Declarant incurring obligations to third parties without obtaining the Declarant's prior written consent.
- We guarantee to keep all information about the Declarant confidential and will not share it with any third parties.
- If the Declarant is subject to administrative sanctions due to the Customs representative's failure to fulfill or improper fulfillment of their obligations under this agreement, the Customs representative will be liable to pay the Declarant the amount of the fine imposed on them.
Standing Out in Transport Contracting
- We take full responsibility for any loss, shortage, or damage to our Client’s cargo and will compensate them for any real damages incurred, except in cases where the damage was caused by circumstances beyond our control.
- We guarantee timely and accurate information about the movement of your goods to ensure that you have complete visibility and control.
- We stand behind the safety of your cargo and guarantee full reimbursement of its value in case of loss, damage, or spoilage, in compliance with all relevant transport regulations and charters.
- We take full responsibility for any third-party actions we involve in the carriage of your goods, treating them as if they were our own.
- Our commitment to Client includes coordinating any increases in rates or changes to the route of cargo's movements with the Client beforehand.
- We guarantee to keep you informed of any unexpected additional costs that may arise.
- We take our legal responsibilities seriously and guarantee to fulfill all obligations outlined in the Federal Law ‘ON TRANSPORT AND FORWARDING ACTIVITIES'.
We prioritize the quality of our services and strive to continuously improve them
For this reason we have a dedicated Quality Control Department within our company. If you have any feedback or concerns about our services, please don't hesitate to reach out to our Quality Control Department. We are committed to taking prompt action and doing everything in our power to resolve any issues to your satisfaction
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About Us
More than 207,000
containers processed
More than 130,000
customs declarations completed
of experience
25 years
315,789,474 rubles
helped to save
3930
clients
We are experts in foreign trade and international freight transportation
who go above and beyond for our clients, and we are passionate about our work
OUR PARTNERS AND CLIENTS
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